The Consumer Code (Legislative Decree No. 206 of 6 September 2005, enacted pursuant to Article 7 of Delegated Law No. 229 of 29 July 2003) extends a ‘conformity guarantee’ (Article 130 of the Consumer Code) to all products sold to the purchaser-consumer, the end user, defined as a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
The Consumer Code identifies the seller as the sole party responsible for repair. The ‘guarantee of conformity’, which summarizes both the guarantee for defects and the guarantee of good functioning, applies directly and without any need to accept legal conditions.
The seller is accountable to take back the defective product at no charge and to ensure repair or replacement.
To activate the guarantee in the event of defects or faults, simply send an e-mail to ‘insert address’ indicating the defect complained of and attaching a copy of the purchase invoice, and you will be contacted by our customer service department.
Right of Guarantee
What is the right of withdrawal?
The right of withdrawal allows the consumer to return purchased products without any reason.
What must be done to exercise the right of withdrawal?
Simply fill in and send the following FORM by e-mail within 14 days from the date of goods’ reception. Download here the FORM.
Will the return costs be charged to me?
Yes, in the case of return for right of withdrawal, the costs of packaging and return are at the expense of the consumer as expressly provided for by the regulations.
In addition, the consumer must return all purchased products within 14 days of the communication.
Who is a consumer?
The consumer is the person who buys a product for their private and not for their professional activity. In the case of purchase by a company or VAT subject the right of withdrawal does not apply
I have purchased a custom-tailored product; do I have the right of withdrawal?
No, custom-tailoredand bespoke products are excluded from the right of withdrawal.
Guarantee
What is the difference between guarantee and right of withdrawal?
The right of withdrawal is exercised by the consumer within 14 days from receipt of the products and does not have to be justified, the guarantee can only be activated by anyone if within two years from purchase the product has a defect, in which case the defect must be established by the manufacturer.
How to activate the guarantee?
By sending an e-mail to info@linealombardi.it with the purchase invoice or other equivalent document; thereafter, you will be contacted by customer service for instructions.
I have received a product with damaged packaging from the courier; what should I do?
If the packaging of the products you have purchased is damaged, write the word ACCEPTED WITH RESERVE on the receipt that the courier will make you sign. Thereafter, take a photo of the packaged product, check the integrity of the product inside and, if necessary, contact customer service at assistenzaclienti@linealombardi.it
